Transfer from Vienna
to Sarajevo - International Airport
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Passengers & Extra luggage
The permitted luggage consists of a large suitcase (29 x 21 x 11 in) (74 x 54 x 28 cm) and hand luggage (22 x 14 x 9 in) (56 x 36 x 23 cm) for each passenger.
If you have more luggage than allowed, enter the total amount of all passengers.
By adding additional luggage, the capacity of the vehicle will be adjusted. For large groups (8 and more passengers), the number of vehicles will be multiplied.
Info about vehicle capacity sizing
Driving will be carried out with vehicles which, according to their characteristics, correspond to the booked ride.
Vehicles are devided into three categories:
- Sedan (max. 3 passengers)
- MPV (max. 4 passengers)
- VAN (max. 7 passengers)
Privacy policy
PERSONAL DATA PROTECTION POLICY
1. General
1.1 The protection of your privacy when using our website www.easydaytrip.com is of utmost importance
to us.
For the protection of personal data on this website, the trade company EDT EUROPE Limited Liability
Company, Radnička cesta 80, 10000 Zagreb, PIN: 82374605945 is responsible for the processing of
personal data.
1.2 Your personal information is processed in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and the Implementation Act of the General Data Protection Regulation (OG 42/2018).
1.3 This Personal Data Protection Policy applies only to the website www.easydaytrip.com, not to the websites that are linked and visible through our website.
1.4 By accepting this Privacy Policy by clicking upon registration and / or ordering you confirm that you have read, understood, and agree to the processing of personal information as set forth by this Policy.
2. Security
2.1 For the purpose of protecting your personal data, we have undertaken the appropriate technical and organizational measures that we continually uphold and which protect your personal information against loss, abuse or unauthorized access.
However, we can not guarantee full protection when transferring personal information to or from our website, so it is extremely important that you too worry about your computer's security and securely store your personal information and / or passwords and their confidentiality.
3. Collecting and processing personal data
3.1 We use Internet “cookies”, technologies to track visits to our websites. The purpose of these
technologies is to help us analyze web traffic as well as to enable our web pages to function in
accordance with their stated purpose.
What is a cookie? A cookie is a very small computer file in text form. It is used to transmit
information to the website user's browser application and stored on the user's hard disk drive or
other file storage. Cookies generally include the name of the website where it originated, its own
(i.e. the cookie's) expiry date and a numerical value which is often randomly generated for data
processing purposes.
Each visitor of our internet page will receive a cookie. Cookies may be used for the following
purposes:
To uniquely identify you as a visitor by issuing a number to be reused when you visit our website
again (and not in any other circumstances.) This helps us tailor our content to your interests, and
also to apply the so-called “frequency capping” technique to advertisements, i.e. to prevent your
excessive exposure to our marketing materials;
To enable us to gather anonymous, aggregate statistics in order to better understand the interaction
of visitors with our website and ways to improve its structure. Neither this nor any other
technology we use enables us to identify you as a natural person.
All information gathered via cookies is fully anonymous and contains no references to personally
identifiable information such as names, ID numbers or e-mail addresses. Information which may
combined in order to identify you is stored separately and with full application of all reasonable
measures in order to limit access and processing. Our cookies cannot be used to infect your device
with viruses or other malware. By using or utilizing any of our Internet pages, you consent to the
use of cookies.
Cookie Duration. Cookies are stored on your device for a fixed, predetermined period. So-called
'session cookies' are saved into your device's temporary memory storage for the duration of your
visit. They are automatically deleted when you leave a website.
Facebook and YouTube cookies. Information regarding Facebook and YouTube cookies and the various
options at your disposal can be found at the Internet address .
Enabling and disabling cookies. Your browser application's cookie settings enable you to accept or
reject any cookies you wish. However, rejecting or disabling cookies may mean that some interactive
functionality on our website will no longer be available.
3.2 We process personal information that you independently enter on our website. Data is collected by
using the site registration and through available web forms for receiving notifications or
contacting our employees. Personal data processing is necessary to provide our services via webmail
and billing.
All personal information is collected on the basis of the regulations on personal data protection
and general business conditions.
3.3 Data we process
3.3.1 For the purpose of ordering and issuing the account we process the following:
- e-mail address
- name, surname
- phone number (mobile number)
Storage period: 6 years, unless the mandatory legal standard determines longer storage time or there is legitimate interest in longer storage.
3.3.2 For the purposes of informing about our products, discounts and actions, and enhancements to
our services, your e-mail address, which you specified when registering and / or driving orders, is
processed, but only if you have confirmed that you want to receive our newsletters.
You can withdraw your consent at any time by using the checkout option at the bottom of our
newsletter.
Legal basis: consent
Storage period: until the receiver withdraws.
3.3.3 For the purpose of fulfilling the contact form - contact us - when submitting the contact form we process data from the contact field:
- e-mail address
- name, surname
- phone number (mobile number)
Storage period: 1 year, except in the case of the enforcement or defense of legal requirements.
3.3.4 For the purposes of fulfilling the request for the exercise of your rights, the following data are processed:
- e-mail address
- name, surname
- residence
- telephone number (mobile or fixed number)
Storage period: 6 years, unless the legal requirements are met or defended.
3.3.5 For the purpose of fulfilling the transport and mediation services of the driver:
- name, surname, date of birth
- residence
- State
- telephone number (mobile or fixed number)
- password
- e-mail address
- for the purposes of the security clearance of a copy of the ID card, driver's license and driving license, driver's photographs, vehicle and work license, employer's data, criminal records (if permitted by law)
Storage period: 6 years, unless the legal requirements are met or defended.
3.4 Partners - processors
We do not process your personal data alone, but we use the help of professional partners -
processors - who process your personal information by our explicit instructions and orders for the
purpose of providing our services and billing.
Our processing executives are carefully selected, and the appropriate technical and organizational
measures ensure that processing of your personal data is carried out in accordance with the
provisions on data protection, with strict respect of your rights.
Processing Executives are not allowed to use personal data that they use for their own or other
promotional purposes or to disclose them to third parties.
We will also not pass your personal information to third parties - such as directory publishers and
direct marketing agents.
4. Entering and transferring personal data
4.1 At the time of payment on our website, as a condition of payment of products and services, credit or debit cards require the activation of the payment process via the Croatian Telekom d.d. credit card or debit card payment service providers, our contractual partner, and the Personal Data Processing Agent. To this end, personal data (name, surname, street and number, postal code, place, card data) are temporarily stored at the Croatian Telekom dd company, which stores this data in accordance with the highest level of protection and retention of confidential data. Activate booking process and billing with confirmation (click) on the "pay" link.
4.2 We do not have at any time, nor collect or process any personal data entered for the purpose of booking and billing of the card, therefore any information on processing personal data by Croatian Telecom d.d. on the website where the payment process takes place. Personal data stored at Croatian Telecom d.d. will be deleted immediately after the booking and billing process has been completed. Croatian Telecom d.d. in no case stores the security code (CVV) of credit or debit cards.
5.Basics of processing
GDPR requires that companies that process personal data from users in the EU do so on the basis of certain legal bases. As described below, we process customer data in the EU based on at least one of the bases listed in GDPR:
5.1 Processing is necessary to provide the services and features you require. We need to collect and process certain personal information to provide their services. That includes:
- The account information required to set up and maintain your account, including your identity verification, to enable communication with you on your travels, orders, and accounts, and to enable payments.
- Security checks required to enable drivers to provide transport services
- Driver's Location Information Required to Connect Drivers to Clients and Tracking Pending and Proposed Navigation
- Transaction data required for generating and maintaining your use of our services
- Usage data needed to maintain, optimize, and improve our services.
5.2 Processing is necessary to protect the interests of our users or other persons
We may process personal information, including disclosure of information to competent authorities in
the event of threats to the security of Clients or other persons.
5.3 Processing is necessary for the needs of our legitimate interests We handle personal information to the extent necessary for our legitimate interests. This includes collecting and using data for:
- Maintaining and improving Client's safety and protection. For example, we collect security check data (if allowed by law) to prevent unreliable users from providing services through our platform. We also use personal information to help Client's whose behavior is inappropriate or dangerous to disable the use of our services, such as retaining excluded Client's data to prevent the reuse of our services. We also use usage information to prevent Client's and drivers who are at increased risk of conflicts (for example, because other Client's have already complained to them earlier).
- Preventing, detecting and combating fraud related to the use of our services.
For example, we use account information, location, device, and usage to identify and prevent circumstances where Client's try to deceive us or other users. - Notifying officers of the competent authorities in connection with criminal offenses or threats to public security.
- providing customer support
- optimizing our service and developing new services. This includes, for example, determining the best download / disbursement locations, improving pricing, and connecting Client's and drivers.
- research and analytical purposes. This includes, for example, analysis of usage trends to improve Client experience and increase the security and security of our services.
- direct marketing purposes. This includes, for example, data analysis to identify trends and adjust marketing messages according to Client's needs.
- Implement of our Terms of Service.
5.4 Processing is necessary for legitimate interests of other persons or parties We process personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information about legal claims or claims from insurance, for the protection of the rights and safety of others.
5.5 Processing is necessary to fulfill our legal obligations
We must respect the legal requirements in the jurisdiction in which we operate and which require us
to collect, process, disclose, and retain personal information. For example, we must respect the
laws and regulations in many cities and countries that require you to collect and retain your
driving information, to keep such data for longer periods, and to provide copies of this information
to governmental or other competent bodies.
We can also share data with the competent authorities or hand it over to third parties in legal
proceedings.
5.6 Consent
We can process your information based on your consent. You can cancel your consent at any time. If
you revoke your Consent, you will not be able to use any service or feature that requires the
collection or use of the data that we have collected or used based on the Consent.
The consent is necessary to collect or use the data needed to improve the Client's experience, provide additional services or features, or to communicate with you.
Data about you can be collected through voluntary surveys. Your responses to such surveys are collected on the basis of a consent and will be deleted when they no longer need the purpose for which they are collected.
6. Rights you are entitled to
6.1 Explanation and copy of your data
You have the right to ask for an explanation on how exactly your data is processed and the way we
handle them.
You also have the right to obtain a copy of the data we process about you if they are collected on
the grounds of the consent or because we are required to provide the services you require.
6.2 Correction
If you feel any of the information we possess about you is not correct, you have the right to
request their correction.
6.3 Delete
Client's can request to delete their accounts at any time. Client's can request deletion through a
form a claim to exercise rights.
Certain information about you can be kept in accordance with the law and legitimate business
purposes permitted by the law.
6.4 Objections and Complaints
EU Client's have the right to file objections to personal data processing, including
processing for marketing purposes based on profiling and / or automated decision making.
EU Client's also have the right to file a complaint regarding our handling of your personal
data with the Personal Data Protection Agency (AZOP), Martićeva 14, 10000 Zagreb.
6.5 We will provide you with information on the actions taken no later than within one month
of receipt of your application.
If the processing of the request is complicated or if there is a large number of requests,
this deadline may be extended to another two months, but we will inform you in this case of
the reasons for any extension of the deadline.
Also, if we are unable to act on your request, we will notify you about our decision, with
specific reasons for it, and the possibility of submitting a complaint or appeal to the
Personal Data Protection Agency.
In case the claims are manifestly unfounded or excessive, in particular because of their
frequent repetition, we may charge a reasonable fee on the basis of administrative costs or
refuse to act upon the request.
Download: a form of claim to exercise rights
7. Terms and Conditions
We hold the right to make changes to this Privacy Policy to transfer new information about how we protect your personal information on our websites.
For realization of your rights and any additional questions please contact us:
Contact details of the processing manager:
EDT EUROPE Limited liability company for trade and services
Radnička cesta 80, 10000 Zagreb
Phone: +385953603508
Email: info@easydaytrip.com
Terms and conditions
TERMS OF USE
These Terms of Use apply to all services which EDT EUROPE Ltd., 80 Radnička cesta, 10000 Zagreb, Croatia (EDT) provides to Users (each a User) of the site www.easydaytrip.com (Site) and to services which Drivers (each a Driver) booked through the Site provide to Users, unless agreed otherwise between the User and the Driver. By using the Site, the User agrees to be bound by these Terms of Use and should there be any changes regarding the Conditions, the User is bound by the conditions that were in force at the time of booking, as far as the User is concerned and at the time of driving acceptance, as far as the Driver is concerned.
EDT offers a ride-in service from the starting point to the destination, enabling the User to book the selected ride and pay for the transport service. The transport service is provided directly by the Driver as an independent service provider, who accepts the reservation by the User. EDT is not a carrier service but is solely acting as a User and Driver connecting service, and accordingly, any damage to the User or Driver during the journey will not be the responsibility of EDT but will be resolved within the relationship between the User and the Driver.
RESERVATION
The User makes a booking of the Transport Services through the Site by selecting place, date and time
of departure as well as the destination. If available, the User can also select places on the route
where the Driver will make a pause or go for a trip during the voyage, which is also selected
directly on the page when booking.
Directly upon the reservation, the User will receive an e-mail with exact data about the booked ride
as well as the service price. To receive the full refund, the User can cancel the transport service
not later than 120 hours (5 days) after the reservation of the service. The User is not entitled to
a refund if he or she cancels the transport service after 120 hours (5 days) from the reservation of
the service or if the User does not arrive to the agreed place at the agreed time. The User is not
entitled to refund if he or she cancels the service at least than 48 hours (2 days) before the
agreed departure.
The User will receive an e-mail the day prior to the scheduled departure with the information of the
name of the Driver, his mobile phone number as well as type, color and vehicle registration mark.
The User will book the ride through the EDT website using one of the following cards – MasterCard, Visa, Maestro, Amex and by allowing the billing of 20% of the full amount of ride costs. Upon the completion of the transport service the User will pay the remaining 80% of the ride cost to the Driver directly.
At the time of booking, User is obliged to fill in all the required information on the EDT website correctly and truthfully. He or she will be liable for any other possible damages.
Driving will be carried out with vehicles which, according to their characteristics, correspond to the booked ride. Any additional luggage which exceeds the usual amount of luggage consited of one large suitcase (29 x 21 x 11 inches) (74 x 54 x 28 cm) and one hand luggage (22 x 14 x 9 inches) (56 x 36 x 23 cm) per person will be considered as additional traveller.
Vehicles are devided into three categories:
- Sedan (max. 3 passengers)
- MPV (max. 4 passengers)
- VAN (max. 7 passengers)
TRANSPORT
By accepting the booking, the User grants the EDT permission to forward the User's information, the sole name, phone number and e-mail address to the Driver for a simple pick up. It is considered that the User has concluded a Carriage Agreement with the Driver when EDT notifies the User of the name and details of the Driver. EDT is not a party to such a contract. The Driver does not provide any additional services which are not related to the contracted transport services.
Users must be in a designated place at the agreed time. If the User does not appear within 30 minutes after the agreed time, the Driver may cancel the Service by leaving the agreed pick-up point. If the Driver does not appear within 30 minutes after the agreed time, the User will contact EDT and notify the delay. If it is found that the Driver is unable to make the transport service, EDT is obliged to provide other Driver under the same conditions as soon as possible. The User is not obliged to accept the option offered and can cancel the transport service by contacting EDT. In this case, EDT will cancel the reserved User's funds and the Driver will compensate EDT for costs and damages in accordance with the mutual agreement.
BEHAVIORAL POLICIES
Users must act reasonably and have good manners during travel, so as not to interfere with driving. Users must behave reasonably so as not to damage or contaminate the car. Drivers must act reasonably and kindly during the journey. While Drivers must work to reach the destination in the foreseeable time, Driver or EDT does not give customers time-to-destination warranty. EDT is not liable for any loss or damage incurred by the transport service.
USE OF THE SITE
Content and layout of the site is the intellectual property of EDT and no one may use any part of the site without the prior written permission of EDT. A website or any part of a web site may not be reproduced or otherwise used for any commercial purpose without the prior written consent of EDT. No person has the right to systematically extract any part of the content on the Site without the prior written consent of EDT. The site is intended exclusively for people over the age of 18. Any access to or use of the Site for persons under the age of 18 is expressly forbidden. By accessing or using the Website, the User presents and warrants that he or she is over the age of 18.
FEES
Drivers provide a transport service for the price stated in the booking confirmation. If the User, after confirming the booking, modifies the plan of the trip which is reflected in the price of the service, the User is obliged to re-confirm the reservation.
PRIVACY CONSENT
By submitting your name, contact information and any other personal data (Data) to EDT or to the Driver through the Site or otherwise, you voluntarily agree that EDT and the Driver use your information for completing the agreed driving service.
The protection of your privacy when using our website www.easydaytrip.com is of utmost importance to
us.
For the protection of personal data on this website, the trade company EDT EUROPE Limited Liability
Company, Radnička cesta 80, 10000 Zagreb, OIB: 82374605945 is responsible for the processing of
personal data.
Your personal data is processed in accordance with the General Data Protection Regulation (EU Regulation 2016/679) and the Implementation Act of the General Data Protection Regulation (OG 42/2018) as well as with the Personal data protection policy of the trade company EDT EUROPE Limited Liability Company, Radnička cesta 80, 10000 Zagreb, OIB: 82374605945 that can be found on the EDT website www.easydaytrip.com.
The personal data protection policy refers only to this website and it doesn't refer to websites linked through this website or are visible on this website.
By accepting this personal data protection policy while ordering the ride trough this websitee you confirm that you have read, understood and you agree with the personal data processing determined by the EDT Personal data protection policy.
In this way, you agree to receive marketing emails from EDT. You can withdraw your consent to receive these emails by e-mail sent to info@easydaytrip.com. In particular, you may request EDT and Driver to provide you with information on processing your data and you may ask EDT and Driver to explain and remedy any inappropriate processing.
EDT is committed to provide personal data protection by collecting only the essential, basic information about the customers/users required to fulfill our obligations; informing buyers of how they use the data they collect, regularly gives customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees who are required to do this. All EDT employees and business partners are responsible for compliance with the privacy principles according to the EDT Personal data protection policy.
Summary of certain information
Website as a point of sale operated by:
EDT Europe, Limited Liability Company
Radnička cesta 80, 10000 Zagreb, Croatia
PIN 82374605945
Phone: +385953603508
Email: info@easydaytrip.com